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Networkingproblems
Thefollowingarethemostcommonnetworkingproblems.Selectyournetworkingproblemfromthe
followinglist:
“Ethernetproblems”onpage103
AwirelessLANproblem”onpage104
AwirelessWANproblem”onpage105
“Bluetoothproblem”onpage105
Formoreinformation,see“HelpandSupport”onpage111.
Ethernetproblems
ForEthernetproblems,selectyoursymptomfromthefollowinglist:
“Yourcomputercannotconnecttothenetwork”onpage103
“Theadapterstopsworkingfornoapparentreason”onpage104
“IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnectionfails
orerrorsoccur”onpage104
“IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,it
connectsat100Mbps”onpage104
Yourcomputercannotconnecttothenetwork
Symptom:Yourcomputercannotconnecttothenetwork.
Actions:Ensurethat:
Thecableisinstalledproperly.
ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand
theRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis100
meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblempersists,try
adifferentcable.
Thecableisinstalledproperly.
Youareusingthecorrectdevicedriver.
OntheWindows7operatingsystem,dothefollowing:
1.ClickStartControlPanel.
2.ClickHardwareandSound.
3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconrmation,typethe
passwordorprovideconrmation.
4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight
notbeusingthecorrectdriverorthedriverisnotenabled.Toupdatethedriver,right-clickthe
highlightedadapter.
5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.
OntheWindows8orWindows8.1operatingsystem,dothefollowing:
1.OpenControlPanel.
Note:FordetailedinformationonhowtoopenControlPanelonWindows8andWindows8.1,see
AccessingControlPanelontheWindows8orWindows8.1operatingsystem”onpage20
.
2.ClickHardwareandSound.
Chapter10.Troubleshootinganddiagnostics103
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